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Shopping FAQ’s

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Knowledge base and Support Center

For a faster reply, please select the right category type. We kindly ask you to submit one ticket per issue (i.e order).We will reply you within 24 hours except on weekends and public holidays.

FAQ

Account FAQ

Do I have to register to place an order?

Yes, it is necessary to register before placing an order on bcmartdeals.com

To register, enter your email, create a password and wait for the confirmation email from BCMartDeals, read the email for further instructions. Please make sure the email address you use to register is valid and solely yours.

I can’t sign in to my account. What can I do?

To sign into your account, please make sure you enter the correct registered email address and password. Your password is case sensitive, so please check if your keyboard’s Caps Lock light is on and also make sure there are no extra blank spaces in the password. Other solutions may include:

1. Delete cookies or change your browser
2. Try the Password Retrieval process

Additionally signing in with Facebook is an efficient and easy alternative way to not typing in your username and password every time.

How do I reset the password?

Your BCMartDeals password may be reset by following the steps below:

  • Select “Log In” at the right corner of our homepage.
  • Select “Lost your password?”
  • Enter your username or email address. You will receive a link to create a new password via email.
  • Enter the new password to log into your account.

Payment FAQ

What methods of payment do you accept?

Paypal, credit cards and debit cards are all acceptable at bcmartdeals.com

For more information please visit our Payment Methods page. 

Why my payment was declined?

If you have trouble paying via credit card: Please check the details of your card info to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In case your payment is still refused, we suggest you try a different card or payment method.

If the advice above does not work, please contact your bank or submit a ticket with as much detail along with the error messages.

How to Pay If I Don’t Have a Paypal Account?

If you don’t have a PayPal account, you can create a new account before you pay. If you don’t want to create an account, you can pay using a credit or debit card

After making a payment, can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service

How do I know if my payment has been received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit bcmartdeals.com and log into your account to check the order status at any time.

Shipping FAQ

What should I do if I did not get the parcel after a long time?

At bcmartdeals.com we’re confident in the quality of products we sell and the work that we put into fast delivering, high standards of quality and value for money. That’s why all our items are covered by 90 Days Money Back Guarantee Program. If the product that you bought from bcmartdeals.com not as described or you  did not get the parcel after 90 days, we will give you back your money.

Please email us the following information:

* Order number

* Tracking number
* The complete information as listed below:
Name:
Address:
City:
Country:
Post Code:
Telephone:

When will I receive my items after I place an order?

The duration depends on the shipping method and the destination country. Delivery times vary based on the shipping method used. If the package cannot be delivered on time due to war, flood, typhoon, storm, earthquake, severe weather conditions, or any other situation which cannot be foreseen or avoided, then delivery will be postponed. In the event of such delays, we will work on the issue until there is a positive solution.

If my parcel lost, can I get compensation?

For the insured parcel we will give you full compensation if the parcel lost during the delivery.

Why I can’t find information about my parcel?

  1. Most of the time, it’s because the information has not been updated by the shipping company.

China Post (EMS, Airmail, SAL)

  1. a)     Sometimes tracking information will not be updated in time. They need at least 3 days for tracking to be posted. Please be patient.
  2. b)    If the parcel was sent during public holidays, the information may be available after the holiday.

Order FAQ

How do I track my order?

Once we provide you with the tracking number, you will be able to check the item delivery status online by accessing the website of the relevant delivery company.

What should I do if my tracking number invalid?

The tracking information normally appears after 2-3 business days following dispatch. If a tracking number is not searchable after this period of time, there are several possible causes. 
The shipping companies have not updated the delivery information on the website with the most up-to-date status; the tracking code for the package is incorrect; the parcel has been delivered a long time ago and the information has expired; some shipping companies will remove the tracking code history.
We would advise you to contact our dedicated Customer Service team at info@bcmartdeals.com

How long does it take for my order to ship?

Please allow 1-5 business days for us to prepare you order for dispatch. Note: In orders with more than one item, the processing time will be based on the item with the longest processing time.

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